After sales support & spare parts service

Concept is not your average Sales Agency.

We pride ourselves on or technical experience knowledge and aptitude. This is a key benefit of working with the team at concept. It separates us from others in our field.

As a representative in the Australian and New Zealand market region for a number of leading packaging and Processing brands, we take seriously our commitment to ongoing support of our solutions after the sale and throughout the life of the machinery.

Our Team consists of experienced Electrical and mechanical technicians, dedicated Spare parts staff and project managers. All technicians are factory trained and our Spare parts staff work closely with our experienced technical experts in order to ensure fast and knowledgeable support for our brands and project.

We are here to support you for the long term.